Privacy Policy

This Privacy Policy explains the rules of https://www.finres-sa.com/ regarding the collection, use, disclosure, and protection of personal data we collect when you access https://www.finres-sa.com/ (the “Service”).

This Privacy Policy defines and describes your privacy rights and how you are protected under applicable data protection laws.

By using our Service, you consent to the collection and use of your personal data in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy was created with the help of the CookieScript Privacy Policy Generator.

What information do we collect, for what purposes, and on what legal basis.

The definitions of the legal bases used below are as follows:

Legitimate Interest: The interest of the Company or a third party, provided that your interests or fundamental rights and freedoms do not override them, and that this use of your data is balanced against your rights and freedoms.
Contract Performance: Processing of your personal data when necessary for the performance of a contract to which you are a party or to take pre-contractual steps before entering into such a contract.
Legal Obligations: Processing of your personal data when necessary to comply with a legal or regulatory obligation to which we are subject.
Consent: A freely given, specific, informed, and unambiguous indication by which you signify your agreement, by a statement or by a clear affirmative action, to the processing of your personal data. We may seek your consent when we do not have another legal basis to process your data.

Usage Data.

What we collect: Information about how users interact with our website or application, including pages visited, time spent on pages, click paths, and browser details.

Purpose: To analyze user behavior, optimize performance, and improve user experience.

Retention Period: 365 days

Legal Basis: Consent

Contact Information.

What we collect:
Personal Address, Business Address, Mailing Address
Purpose: To ensure accurate service delivery and facilitate account-related communication.

Retention Period: 720 days

Legal Basis: Legal Obligation

Online Identifiers and Device Information.

What we collect:
IP Address, Device Identifiers (e.g., MAC address, IMEI), Browser Type and Version, Operating System
Purpose: To secure our platform, optimize performance, and understand technical usage.

Retention Period: 365 days

Legal Basis: Consent

Communication Data.

What we collect:
Customer support messages or requests
Purpose: To provide customer support and maintain a history of exchanges.

Retention Period: 720 days

Legal Basis: Legitimate Interests

Consents and Legal Documents.

What we collect:
Consent Forms
Purpose: To meet legal and regulatory obligations.

Retention Period: 365 days

Legal Basis: Consent

How We Obtain Your Personal Data.

We collect information you provide directly to us when you:

Fill out a form
Use our Services
Communicate with us

Obligation to provide personal data:

In certain cases, the provision of personal data is either a legal or contractual requirement, or necessary to enter into a contract.

We do not transfer personal data to third countries outside the European Economic Area (EEA).

Data Subject Rights.

You have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): Under certain conditions, you can request the deletion of your personal data.
Right to Restriction of Processing: You can request the restriction of processing of your personal data in specific circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit those data to another controller.
Right to Object: In certain cases, you can object to the processing of your personal data.
Right to Information: You have the right to receive clear, transparent, and easily understandable information about how we process your personal data.

Withdrawal of Consent:

In accordance with Article 13(2)(c) of the GDPR, you have the right to withdraw your consent to the processing of your personal data at any time. As a visitor to this website, you can easily adjust or withdraw your consent directly via the consent banner on the site. You may also, if you wish, contact the website operator using the contact details provided in this Privacy Policy. Please note that the withdrawal of your consent does not affect the lawfulness of any processing carried out before such withdrawal.

To exercise these rights, please contact us at info@finres-sa.com.

We will only exercise your rights upon receipt of your written request for the exercise of a particular right indicated below and only after confirming the validity of your identity.

Your requests will be fulfilled, or the refusal to fulfill your requests will be notified, specifying the reasons for such refusal, within one month from the date of submission of the request complying with our internal rules and the GDPR. This period may be extended by two additional months if the request concerns a large volume of personal data or other requests examined simultaneously. We will inform you of any such extension within one month of receipt of the request, as well as the reasons for the delay. A response will be provided to you in the form of your choice.

We may refuse to fulfill your request if the exceptions and/or limitations to the exercise of data subject rights provided by the GDPR apply, and/or if your request is manifestly unfounded or excessive. If we refuse to fulfill your request, we will inform you in writing of the reasons for such refusal.

Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your personal data violates your legitimate rights and interests under applicable legislation. You can lodge your complaint in accordance with the procedures established by the Data Protection Authority / Gegevensbeschermingsautoriteit of the Kingdom of Belgium, available at the following address: https://www.autoriteprotectiondonnees.be/citoyen/l-autorite/autres-autorites.

Please note that, although no technological system is entirely secure, we must implement appropriate security measures to minimize the risks of unauthorized access or misuse of your personal information.

Security

We and our third-party service providers who may be involved in processing personal data on our behalf (for the purposes indicated below) are contractually bound to respect the confidentiality of personal data.
We implement reasonable security practices and procedures to help protect the confidentiality and security of your information, including any non-public personal information. We protect your information using reasonable physical, technical, and administrative measures, including limiting access to your information to employees who need it.

Changes to this Policy

We regularly review this Privacy Policy and reserve the right to modify it at any time in accordance with applicable laws and regulations. Any changes will take effect immediately upon their publication on our website.

Please review this Privacy Policy from time to time to stay informed of any changes.